The operational costs of video-based telehealth solutions are “huge” according to Nathaniel Lacktman, a healthcare lawyer who specializes in telemedicine. “It’s called friction” because coordinating the scheduling between patient and physician availability can be “a real pain.”
Link to article: Asynchronous Telehealth Gives Providers An Alternative to DTC Video
To combat the inefficiencies of video visits, larger healthcare organizations like Kaiser Permanente employ asynchronous telehealth solutions to triage patients online without draining their providers’ capacity.
The advantages of store-and-forward telemedicine can also be realized by private practices. According to one office manager from Los Angeles, “By offering both store-and-forward and video visits, we have been able to grow our patient base by 17% during COVID. New patients tell us they did not want to wait weeks for the next available video visit with their regular doctor or they did not feel comfortable going into the office.”
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