HealthLens security protocols

HealthLens’ telehealth software uses advanced security protocols to protect patient and provider data in compliance with HIPAA & HI-TECH guidelines. Security protocols include:

  • Secure Internet (SSL)
  • Database Encryption
  • Admission Controls
  • Session Timeouts
  • Server Monitoring

What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that standardized security protocols for protecting sensitive patient health information, also known as “protected health information” (PHI) from being disclosed or accessed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA.

HIPAA Security Rule

The HIPAA Security Rule protects a subset of information covered by the Privacy Rule called “electronic protected health information” (e-PHI). This is health information that is transmitted or maintained electronically.

To comply with the HIPAA Security Rule, HealthLens’ telehealth software maintains the following security measures:


  • Ensure the confidentiality, integrity, and availability of e-PHI
  • Actively monitor and block unauthorized attempts to access e-PHI
  • Only work with HIPAA-compliant vendors with signed BAAs that protect against impermissible uses or disclosures
  • Certify compliance by their workforce

Learn more about treating your patients on HealthLens!