FAQs: Diagnosis

FAQ Categories

  1. General
  2. Profile
  3. Visits
  4. Diagnosis & Treatment
  5. Payments
  6. Security & Confidentiality
  7. Insurance
  • What if I get a diagnosis of skin cancer?

    Your diagnosis will include recommendations and next steps. In the case of potential skin cancer, you will receive the necessary information to schedule an office visit from your provider and have the skin cancer removed.

  • What if I cannot take the medication my provider prescribes?

    You should immediately inform your provider using the HealthLens messenger. Your provider will respond with an alternative treatment plan. If the pharmacy calls you about the original prescription, simply refuse to pick it up.

  • How do I get my prescription?

    If your treatment plan includes a prescription, it is automatically sent electronically to the pharmacy that you identified in your profile.

  • What if my skin condition does not improve with your recommended treatment?

    As with all interactions with your provider, if your condition does not improve you should contact him or her.

    You can submit a follow-up online visit or make an appointment for an office visit. Your provider will provide you with instructions for scheduling an appointment. Most providers give priority scheduling to patients who have been evaluated and diagnosed online.

  • What if my treatment plan requires an office visit?

    Your provider will provide you with instructions for scheduling an appointment. Most providers give priority scheduling to patients who have been evaluated and diagnosed online. Follow-up office visits are not covered by the online fee.