FAQs: Profile

  • Why a separate profile for every member of one family?

    Each family member requuires a unique profile, and therefore account, for accurate diagnosis. A single email address may be used for multiple family members, especially for children and seniors.

  • Can I change online providers?

    Yes. Log into your account and select “My Profile”. Then click “CHANGE” next to “Provider”. Select your new provider from the list by checking the radio button in “Select” column before clicking or tapping on “CHANGE”.

  • Can I change pharmacies if am out of town and would like my prescription sent to a nearby pharmacy?

    Yes. You can always change your selected pharmacy. Log into your account and select “My Profile”. Then click/tap “CHANGE” next to “Pharmacy”. Select your new pharmacy from the list by checking the radio button in “Select” column before clicking or tapping on “CHANGE”.

    Don’t forget to change your pharmacy back after your trip.

  • How does text messaging work with HealthLens?

    HealthLens gives you the option to receive account notices via text messages in addition to emails. Receive texts on any account setting update or visit status change. Like emails, the message only let’s you know that an activity has occurred in your account, it does not send information related to that activity. You cannot text your provider directly with this feature enabled.