FAQs: Profile

  • What if I start the registration process but do not finish or get signed out?

    No problem. Go to Healthlens.com, enter your username in the Sign In box and click SIGN IN. A FINISH REGISTRATION email will be sent to the email address associated with your HealthLens account. Then click on the link in the email to finish your registration.

  • What if I forget or lose my username or password?

    If you forget your password, click here and enter the email address associated with your HealthLens account.

  • Can I use my account to submit visits for other family members?

    No, each patient must have their own account. If you are the legal guardian of a person or a parent, you may make an account on their behalf and submit visits for them. Each account requires its own unique username however you can use the same email address for multiple HealthLens accounts.

  • Can I change online providers?

    Yes. Log into your account and click on “My Profile”. Scroll down to the Provider section and click the “CHANGE” button. Select your new provider from the list by clicking on the SELECT button.

  • Can I change pharmacies if I am out of town and would like my prescription sent to a nearby pharmacy?

    Yes. Log into your account click on “My Profile”. Scroll down to the Pharmacy section and click the “CHANGE” button. Search for your new pharmacy by address or zip code then click the SELECT button.