FAQs: General

  • Is this a valid way to evaluate a health condition?

    Yes. Studies have shown a very high rate of correlation between in-person exams and examinations done over the internet. To date, our community of providers have successfully diagnosed and treated thousands of cases online.

  • How do I start?

    To register, enter your information on “Register and Start a Visit” section. Complete your profile information. After activating your account via an email sent to you, you will be prompted to answer a few questions and upload 1-3 photos of your current medical condition. Submitting a visit to your provider usually takes less than 5 minutes.

  • What if I forget or lose my username or password?

    Click Forgot Password or go to the sign in page and click “Forgot Username and Password” and follow the directions.

    You can retrieve your password by entering either your email address or username. If you use your email address, please make sure you use the email address (personal, work, other) that you entered when you registered on the site.

  • Can I use my account to submit visits for other family members?

    No, each patient must have their own account. If you are the legal guardian of a person, you may make an account on their behalf and submit visits for them. You can, however, use your email for each account you create for family members.

  • I am a healthcare provider interested in using this service. How do I learn more?

    If you are interested in learning more, fill out this request form and we will contact you shortly..

  • How do I report a problem?

    Email the administrator with any problems. You should receive a response within 24 hours.